Buy New & Refurbished IT Hardware | Intravision Networks

Terms and Conditions

THESE TERMS AND CONDITIONS APPLY To Any and all SALES AND Welcoming ONLINE ORDERS. PLEASE CAREFULLY READ THESE TERMS. SPECIAL TERMS APPLY TO CONSUMERS, AND THESE TERMS AND CONDITIONS TAKE PRECEDENCE OVER THE OTHER PROVISIONS OF THESE TERMS AND CONDITIONS.

1 – Website

1.1) Intravision Networks Inc, having a registered office, operates this website (referred to as "INTRAVISION NETWORKS" or "we" or "us"). INTRAVISION NETWORKS is a COMPUTER RELATED PRODUCTS, PERIPHERALS, AND ACCESSORIES RESELLER.
1.2 This website is designed for present and potential consumers. The Terms & Conditions apply to anybody who places an order for our products. Before placing a purchase through this website, please read these Terms & Conditions.
1.3 We grant you access to and use of the website subject to the following terms and conditions, which we reserve the right to change at any time without prior notice. YOU WILL BE DEEMED TO HAVE ACCEPTED THE FOLLOWING TERMS AND CONDITIONS BY ORDERING PRODUCTS FROM US, WHETHER BY USING OR ACCESSING THE WEBSITE. PLEASE STOP USING THE WEBSITE IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS.

2 – Definitions

2.1) A customer who is not a consumer is referred to as a "Business Customer."
2.2) A "consumer" is a person who is not operating on behalf of a business or profession.
2.3) In these Terms and Conditions, "Intravision Networks" is sometimes referred to as "INTRAVISION NETWORKS," "we," or "us."
2.4) "Catalog" refers to the company's product and service catalog.
2.5) "Force Majeure" includes any occurrence, event, omission, occurring, or non-happening beyond its reasonable control that affects the execution of its commitments, including (but not limited to) governmental regulations, fire, flood, or other disaster or industrial dispute affecting a third party.
2.6) "Normal Working Hours" refers to Monday through Friday from 9:00 a.m. to 5:00 p.m. EST.
2.7) "Working days" are defined as Monday through Friday, excluding federal, state, and local holidays.
2.8) "Open Online" or "website" refers to the Internet website that may be viewed at www.
2.9) "Customer" refers to a company's business customer, current customer, or prospective customer.
2.10) "User" refers to the person who uses Open Online on the Customer's behalf.
2.11) An "Administrator" is the person who is in charge of administrating and approving Users on behalf of the Customer.
2.12) "Products" refers to the items posted for sale on Open Online that the Customer can purchase.
2.13) "Terms and Conditions" refer to the Customer's and its Users' access to the Open Online system, as well as the Limited Terms and Conditions of Sale, which cover the commercial and trade aspects of the relationship between the Customer and.

3 – Orders

3.1) These Terms and Conditions apply to all sales of Seller's products (the "Products") to Customer, whether the Products are purchased through paper purchase orders or electronic orders via EDI (collectively "Purchaser Orders"). The Purchase Order, as modified by's acceptance or order acknowledgment, becomes a binding contract between Customer and on the terms reflected in those documents (the "Sales Agreement") upon receipt by Customer of an express acceptance by or commencement of performance by these Terms and Conditions. In the event of a dispute between these Terms and Conditions and any Purchaser Order, these Terms and Conditions will take precedence, unless the Purchaser has specifically consented to the conflicting condition in the Purchase Order by its acceptance or acknowledgment. If the Purchaser Order and the acceptance or order acknowledgment conflict, the acceptance or order acknowledgment wins. Nothing in these Terms and Conditions is intended to limit a Consumer's legal or contractual right to reject defective Products.
3.2) All orders are subject to approval and availability of the desired Products: reserves the right to reject any order submitted by you.
3.3) You agree to do the following:
3.3.1) All information you supply to us to acquire products or services on our website is accurate, and
3.3.2) You are allowed to use the credit or debit card you use to purchase from us, and there are sufficient money or credit facilities to cover the cost of any Products or services you order from us. Before supplying you with any Products or services, we retain the right to verify your credit or debit card information.
3.4) Please be aware that incoming and outgoing calls, as well as electronic traffic, may be recorded and/or monitored for training reasons.
3.5) Order acceptance is contingent on credit approval and order acceptance. If the Customer's credit becomes unacceptable, Intravision Networks maintains the right to terminate the agreement without notice or obligation to the Customer.

4 – Prices

4.1) All prices are exclusive of any relevant sales taxes, which the Customer will be responsible for (where applicable). Sales taxes are most often seen in California, although they can also be found in other states, nations, and provinces.
4.2) Intravision Networks reserves the right, at any time before delivery, to increase the price of the Products by giving written notice to the Customer to reflect any changes in specifications for the Products that the Customer requests or that are necessary as a result of any delay caused by (a) the Customer's instructions or (b) the Customer's failure to provide adequate information or instructions to.

5 – Ordering

5.1) We will send you an email confirming receipt of your order.
5.2) We will send you an email confirming that your order has been approved.
5.3) We will send you an email confirming that your item has been sent and provide you with a tracking number.
5.4) Please be aware that we utilize the email address you provided to us on the web, over the phone, or by fax.

6 - Risk, Title, and Delivery:

6.1) Please contact Customer Support or call (786) 840-0395 with any delivery questions. Please log into your account at to check the progress of your order. If you spend more than £250 on DATA MEDIA, delivery is free (excluding Tax). Except for purchases outside the United kingdom, which have a distinct shipping structure, the price for Data Media orders under £250 will be the same regardless of value or weight.
6.2) will take reasonable efforts to dispatch Products by the agreed-upon date, but will not be liable for failure to deliver within the given period if this is due to Delivery company delays or manufacturing lead times are examples of events beyond our reasonable control. If a delay is probable, we will make every attempt to contact the Customer and inform them of the situation. When notified of a delay, a Consumer Customer has the right to cancel an order if the new delivery date is unacceptable.
6.3) If a Business Customer is unable to receive the Products within 30 days of the specified delivery date, the Business Customer may cancel the purchase and get a refund of all cash paid in connection with that order as its only recourse. To cancel, the Business Customer must give written notice of cancellation after the aforesaid date but before the items are delivered or notification that the Products are ready for distribution.
6.4) In the case of Business Customers, does not assume liability for shortfalls or damage to deliveries unless the Business Customer notifies the company in writing of the shortage or damage within 48 hours of receiving the delivery. Consumers in the business world should report shortages or damage as soon as they become aware of it.
6.5) Business Customers must be available to accept Products within Normal Working Hours when they are ready for delivery.
6.6) The Products are at risk from the moment of delivery by the Designated Carrier to the Designated Carrier. If the Customer refuses to accept delivery of any of the Products when they are ready for dispatch to the Designated Carrier, or is unable to dispatch the Products to the Designated Carrier on time due to the Customer's failure to provide appropriate instructions, documents, or authorizations, risk in the Products will pass to the Customer (including for loss or damage caused by negligence) from the moment of a signed proof of delivery, and the Products will be decommissioned.
6.7) Title to the Products does not pass to the Customer until full payment has been received by.
6.8) If the Customer is unable to accept delivery, I may I store and insure the Products at the Customer's expense and risk, (ii) sell the Products at the best After subtracting fair storage insurance and selling charges, pay any surplus above the sale price to the Customer or charge the Customer for any deficit. or (iii) re-arrange delivery and charge the Customer for any additional delivery costs incurred, or (iv) re-arrange delivery and (iii)
6.9) The Customer may seek a proof of delivery in writing within three months of the date of delivery, and the Customer will make reasonable efforts to produce such evidence. Following that, delivery will be considered complete.
6.10) The Customer will be required to sign a proof of delivery to certify safe receipt of the Products upon delivery. The Customer is responsible for ensuring that the number of packages delivered matches the quantity specified on the delivery note. If there is a discrepancy or visible damage to the package, it should be indicated on the proof of delivery without modification.

7 - Delivery terms

7.1) Standard delivery: When all of the goods in your purchase are in stock, standard delivery ensures that you receive your whole order within 1 to 2 days.
7.2) Same-day delivery: With same-day delivery, you'll get your order for in-stock products before the end of the business day for all orders placed by 4:00 p.m. EST.
7.3) Part Shipping: If you purchase many items, they'll probably arrive at different times due to differing lead times; as a result, you'll be charged for all extra deliveries over the norm.
7.4) Shipping to Multiple Locations: Some clients purchase things in bulk and want them delivered to other workplaces; this is possible if the necessary security checks are completed and the additional fees are paid.
7.5) We ship to every state in the United Kingdom. Federal Express or UPS are used for delivery. Once your item has been dispatched, Federal Express or UPS will deliver it within 2 days at the most. retains the right to choose the method of delivery at its discretion.
7.6) Because DHL does not deliver on weekends, orders submitted on Friday will be delivered the next working day if the goods is in stock at our warehouse.

8– Availability

8.1) Our website is updated throughout the day to guarantee that we give correct product availability information, and the mentioned lead-time is updated frequently. We make every effort to keep all of our mentioned goods in stock; however, we cannot guarantee availability. If your desired item is unavailable, we will contact you within a fair time frame to inform you of the projected delivery dates. If a product ordered is still unavailable after the specified waiting time has passed, we will contact you via email or phone to propose a waiting period extension or to recommend a new product. If a product appears to be out of stock on our website, it is still possible that one of our suppliers has supply. If you wish to double-check anything, please contact us by phone or email.

9– Payments

9.1) Whether you purchase online, by phone, fax, or email, you have four options for payment: account, credit and debit cards, or bank transfer.
9.1.1) By filling out our Credit Application Form on account. Following receipt of your application, our credit department will decide your credit limit at our discretion. This operation may take up to a week to finish. Within the specified credit limit, we can provide up to 30 days' net terms once the project is completed.
9.1.2) American Express, Visa, and MasterCard credit and debit cards: using a secure payment system (your card is charged at the day of your order for security reasons). This may be done either online or by completing the credit card form.
9.1.3) Payment by bank transfer: this option allows you to pay via bank transfer. Please note that bank transfers from outside the United Kingdom will only be allowed if the consumer pays the extra transfer fees. Your payment will be processed after your bank transfer has been received. We will ship your products after we receive your payment. Off-line payments may take several days to complete.
9.1.4) By phone: Call (952) 444-4105 to speak with one of our customer care representatives (Toll Free). Before authorizing a high-value transaction, we retain the right to contact you for additional confirmation of your order information.
9.1.5) Payments made through cash-on-delivery ("C.O.D."): Cash-on-delivery is another option ("C.O.D.").
9.2) Please be aware that, for security reasons, reserves the right to request a bank transfer payment from its clients for the first transaction.
9.3) Please note that we retain the right to terminate the transaction for security reasons if our insurance company and fraud detection department notice any suspicious details.
9.4) For credit account customers, the typical terms of payment are 30 days from the date of invoicing, unless in the event of transactions where other terms are established in writing. If payment is not received by the due date, we have the right to levy daily interest on the unpaid balance at a rate of 18% per annum for Business Customers and 5% per annually for Consumers.

10 - Product Specifications

10.1) We make every effort to provide the Products as promised, but we retain the right to deliver the Products with small deviations in actual measurements and specifications if the manufacturer changes them.
10.2) If the Customer's Products are not available, the Company maintains the right to substitute Products of similar or higher quality at no additional expense. If the Customer does not desire to accept the alternative Products given in this circumstance, they may cancel the transaction and request a refund of any money paid in connection with that order, including shipping charges. In these instances, the Customer's exclusive recourse shall be this.

11 - Trade Names and Trade Marks

11.1) Trade names and marks (other that’s) are not usually indicative of the actual maker of a product, but rather of common usage systems and machinery linked with such items.
11.2) In the event of component purchases, customers who require a certain brand of product should confirm the identification of the manufacturer of the component before placing an order.

12 - Warranties and Returns

12.1) is dedicated to offering the greatest quality products and services to our consumers. However, items may be discovered to be faulty or substandard in rare instances. We provide the following return alternatives in such cases:
12.2) All Products shipped come with a 12-month manufacturer's guarantee unless otherwise indicated in the manufacturer's documentation.
12.3) The following requirements of this Clause apply if you acquire Products in the course of your company. All other conditions and implied terms or guarantee connected to the delivery of Products are prohibited to the maximum extent authorized by law, save as expressly stated in these Terms and Conditions. UNLESS EXPRESSLY AGREED IN WRITING, PRODUCTS ARE NOT TESTED OR SOLD AS FIT FOR ANY PARTICULAR APPLICATION OR FOR USE UNDER SPECIFIC CONDITIONS.
12.4) The provisions of this Clause apply if you purchase services in the course of your business. shall utilize its ability and competence to execute any contractual works (the "Service(s)") to an industry-standard quality, and shall guarantee our work as defect-free for a period of 30 days after completion. We cannot be held liable for any problem or damage that was not caused by the engineers or contractual agents of the services. If a dispute arises about the degree of competence and judgment used in providing Services, reserves the right, at its sole discretion, to engage an independent expert in the area to assess the work done in the execution of the Service (s). Furthermore, cannot be held liable for equipment installed or set up by others after it has been updated or modified by them. All other explicit or implied conditions or guarantees pertaining to the Services are excluded to the maximum extent permissible by law, save as set forth below.
12.5) Omitted on purpose.
12.6) If agrees to accept the return of undesirable items for credit at its discretion, the Products must be returned with prior written permission within 7 days after delivery. The items must be brand new, unopened, and in a great resaleable condition. A handling charge of 25% of the Products' selling price will be applied to all Products returned in these circumstances.
12.7) We will accept the return of faulty Products for a full refund or replacement at our discretion, subject to testing to verify any alleged problem, if, but only if, the Products are returned within 7 days after delivery.
12.8)'s technical support or Customer Support employees will advise you on the form of delivery to use to return the items, as necessary. We will either arrange for a courier collection or request that you return the items to us directly, depending on the nature of the product purchased. If the Products are determined to be faulty upon inspection, you will be reimbursed for the cost of returning the item. Returns must be addressed to the following address:
12.9) provides a "no charge" collection, repair, and delivery service (in the only) for Intravision Networks that are discovered to be defective within seven days of delivery. We are unable to set a collection time for a courier collection of your product, and it is your duty to guarantee that someone is there at the collecting address when the courier comes.
12.10) All returned Products must include a Returns Material Authorization number ('RMA Number') obtained by calling Customer Support at (952) 444-4105. (Toll-Free). Without an RMA number, returned products will not be accepted. Do not write directly on the package of the manufacturer. Please put the RMA number on the address label that comes with the Returns Material Authorization and attach it to the box that is being returned. At's sole discretion, any defacing of the manufacturer's packing or damage caused by inadequate wrapping may result in the return being rejected or an extra restocking fee being charged.
12.11) is unable to bear responsibility for packages that are damaged during transportation. It is the Customer's obligation to properly wrap the merchandise to avoid damage.
12.12) Because proof of postage does not guarantee delivery, you should send your shipment through recorded delivery, registered mail, or courier, and insure the Products for their full worth.
12.13) Upon receiving the returned product, we will test it to determine the nature of the problem you have reported.
12.13.1) If the product is confirmed to be in excellent functioning order and free of defects after the testing procedure, we will return it to you, and the shipping charges will be your burden. Please keep in mind that if you require a replacement product before the testing procedure is completed, you will be responsible for the cost of that product as well.
12.13.2) This warranty is void if the Products have been tampered with, changed, or damaged in any way by the Customer, its employees, or agents, or if the products were not utilized in accordance with the manufacturer's instructions.
12.13.3) No software can be returned for credit if the seals have been broken. The manufacturer will replace any defective software discs. Please note that Program Licenses are non-refundable unless the software is found to be materially non-compliant with its specifications or the physical medium on which it is delivered is faulty.
12.14) In order to receive a refund, some manufacturers ask that products be returned within 7 days or fewer. In these cases, the manufacturer's time restriction will apply, and we will only accept returns within 7 days of purchase or the manufacturer's time limit, whichever is shorter. We may only accept faulty products that do not match the description if they are returned to us within 7 days after purchase. After that time, you will be presumed to have accepted the Products, therefore you must inspect them immediately upon delivery. Please note that for clearance deals and 'NCCR' items (as defined in article 15), this period is limited to two days.
12.15) THIS WARRANTY EXPRESSLY EXCLUDES ALL OTHER WARRANTIES, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND CONSTITUTES THE SOLE WARRANTY OF THE PRODUCTS. ADDITIONALLY, MAKES NO WARRANTIES AS TO PERFORMANCE OR PRODUCTION, NOR AS TO EXPENDABLE OR WEARING PARTS, NOR AS TO ANY SEPARATELY LISTED PRODUCT THAT IS NOT OTHERWISE EXPRESSLY CONTAINED HEREIN.

13 - Responsibilities:

13.1) In its transactions with Business Customers, will not be liable for any consequential or indirect damage or loss, however, caused, including (but not limited to) loss of business or profits, loss of goodwill, damage to trading relationships, data loss, or other financial loss. (In this context, "financial loss" does not relate to the money you paid for the Products, which we may be obligated to reimburse to you, in whole or in part, if the Products are defective or do not conform to their description.) All other losses are subject to a limit of responsibility equal to the invoiced amount of the relevant order.
13.2) Nothing in this agreement limits or excludes's liability for death or bodily harm resulting from its carelessness.

14 - Health and Safety

14.1) certifies that the Products it distributes as a distributor do not represent a health and safety risk when I used appropriately for the purpose for which they were designed, and (ii) the Customer takes reasonable and typical care while using them.

15 - Force Majeure

15.1) It shall not be regarded in violation of its contract with the Customer if it is unable to execute an obligation despite its reasonable efforts owing to circumstances beyond its reasonable control and/or Force Majeure.

16 - Clearance Bargains & Non-Current Catalog Requests ('NCCR') Products Special Rules

16.1) "Clearance Sales" products are downgraded products that may be purchased at a reduced price. Stocks of Clearance Bargains products are restricted, and they are sold in accordance with the following unique rules. Except for any terms and conditions directly protecting Consumers, these special rules apply in addition to, and in the case of a disagreement, supersede, all of's other terms and conditions.
Clearance (16.2) The condition of the products is stated at the moment of sale, and sales are evaluated accordingly. In the description of the applicable grade, the term of the warranty (if any) with which the Products are supplied is indicated.
16.3) By their very nature, clearance sales have limited inventory. Will verify stock availability after receiving an order for Clearance Sales. A contract for sale will not be formed until stock availability is verified to the Customer, and no money will be taken from the Customer.
16.4) In addition to's standard terms and conditions, any products offered as 'Non-current catalog requests' ('NCCR') or 'Specials' are subject to the following extra regulations.
16.5) Products are non-returnable unless there has been a mistake on our part or the products are defective;
16.6) The prices quoted are only valid for 14 days; and
16.7) There are no value, monetary, or volume discounts applied to quoted prices.

17 - Errors and Omissions

17.1) takes every effort to guarantee the accuracy of all prices and descriptions in its catalog and on its website. However, because of the fast-paced nature of e-commerce, mistakes are certain to happen. In the event of a manifest error or omission, regardless of whether it has already accepted the Customer's order and/or received payment from the Customer, will be entitled to rescind the contract liability .'s in that event will be limited to the return of any money the Customer has paid in respect of the order. In the event of a price manifest error, the Customer may acquire the Products by paying the difference between the listed price and the true price, as certified in writing once the manifest error is identified.
17.2) A "manifest error," as defined in subparagraph 17.1 above, is a price quoted in error that is more than 10% less than the price that would have been quoted had the error not occurred.

18 - Obligations for the Customer

18.1) The Open Online "Administrator" identified on the Open Online permission form shall be appointed by the Customer.
18.2) The Administrator is the person who is accountable for the Customer's use of the Open Online.
18.3) The Customer may replace the person designated as the Administrator by utilizing the online facility or alerting Limited in writing of the new Administrator's identification.
18.4) The Customer is responsible for ensuring that they fulfill all technical criteria for Open Online access, and Limited is not responsible for any damages caused by technological incompatibilities or system faults.
18.5) The Customer must take all reasonable means to ensure that its authorized Administrator and Users do not, under any circumstances, disclose any user login information to other parties.

19 - Administrator's Responsibilities

19.1) The Administrator is responsible for the following responsibilities:
19.1.1) New and existing User authorization, approval, and access level configuration.
19.1.2) Users who have left the firm or are considered unfit to utilize Open Online on behalf of the Customer for any reason are removed, deleted, and amended.
19.1.3) Ensuring the accuracy of all Customer company information stored on Open Online, including but not limited to postal and shipping addresses.
19.2) The Customer understands that it is fully liable for the Administrator's activities and any data revisions.

20 - Obligations of the User

20.1) Any activities taken through Open Online must be done on behalf of the Customer at all times.
20.2) Under no circumstances should the User divulge any security information (including but not limited to usernames and passwords) to other parties.
20.3) If the User ceases to represent or be employed by the Customer, the User must not utilize any customer-supplied login information to access Open Online.

21 - Security and Login

21.1) There are three components to the Open Online login credentials:
21.1.1) The Account Number.
21.1.2) The Username (any alphanumeric combination, generally the User's email address), is unique inside the Customer.
21.1.3) The secret password of the user (Any alphanumeric combination).
21.2) The Customer's permission to orders and information placed by it or in its name is evidenced by the use of the login information.
21.3) The Customer, the Administrator, and the User will make every effort to keep the login information, particularly the Password, secret.

22– License

22.1) provides you a non-exclusive license to access and use this website in accordance with the following terms and conditions.
22.2) reserves the right to cancel this license at any moment and without prior notification to you.
22.3) By accessing and/or using the website, you agree to be bound by these Terms and Conditions, which apply to all pages on the website and all entry points.

23 - Website-based materials

23.1) All rights in the website's content, including copyright, are owned by, leased to, or controlled for these purposes by ("the Content"). The design, style, look, presentation, and visuals of the website are all part of the Content. Intellectual property laws protect it, including but not limited to copyright and trademark laws. As a result, the Content may not be copied, reproduced, republished, downloaded, posted, broadcasted, or transmitted in any manner, except for your own personal, non-commercial use. Any other usage needs explicit authorization.
23.2) It is illegal to re-distribute, re-publish, or otherwise make the material on this website available to third parties without previous written approval.
23.3) Without previous written permission, no portion of the website may be disseminated or duplicated for any commercial purpose, reproduced, communicated, or stored in any other website or another type of electronic retrieval system.
23.4) Unauthorized use of this website may result in a lawsuit and/or be considered a criminal violation.

24 - Information about the website

24.1) This website's information is provided in good faith and is subject to change without notice. Save as expressly stipulated in the Terms and Conditions, if applicable, is not liable for any errors and makes no guarantee or warranty as to its correctness (except as set forth in Article 6.4).
24.2) The content on this website is for informational purposes only and does not constitute advice or recommendations. You affirm that you have not relied on any such information while accessing this website. Any arrangements you make with any third parties identified or referred to on the website are solely at your risk and responsibility.
24.3) The sales information on this website is only an invitation to buy, not an offer to enter into a contractual partnership.

25– Linking

25.1) There are links to other websites on the webpage. You do so at your own risk if you download or otherwise gain content from the website. takes no responsibility or liability for the content of such websites over which it has no control. Any link is not meant to be, and should not be interpreted as, an endorsement of that other website in any way.
25.2) With out’s prior written authorization, you may not build a link to this website from another website or document.

26– Liability

26.1) Except as specifically stated in's Terms and Conditions, if applicable, makes no express or implied guarantee or representation about the website or the Content, or any advertising, services, or things purchased on the website or in connection with it.
26.2) does not warrant that the use of this website will be compatible with all hard drives and software that visitors to the site may use.
26.3) will have no liability to you, whether, in contract, tort (including negligence), breach of statutory duty, restitution, or otherwise, for any injury, death, damage, or direct, indirect, or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill, and like loss) howsoever caused arising out of or in connection with the use, accessing

27 - Changes to the Website's Content

27.1) With the exception of clause
27.2) may, at its sole discretion, update the contents of the website from time to time without prior notice to you.
27.3) reserves the right to change these Terms and Conditions at any moment by posting the new Terms and Conditions on this website. If makes any significant modifications to these Terms and Conditions, will take reasonable measures to notify visitors to this website that these Terms and Conditions have been updated for a reasonable period of time. It is recommended that you review these Terms and Conditions from time to time.

28 - Viruses and Programs That Aren't Working

28.1) makes no guarantee that the website or access to it will be error-free, or that the website or the servers that host it will be free of viruses, bugs, or another harmful programming.

29 -User Behavior Regarding Our Security & Privacy

29.1) You promise to refrain from:
29.1.1) disrupt or interfere with the security of the website, or any services, system resources, accounts, servers, or networks connected to or accessible through the website or affiliated or linked websites, or in any other way abuse the website, or any services, system resources, accounts, servers, or networks connected to or accessible through the website or affiliated or linked websites;
29.1.2) interfere with or impair the enjoyment of the website or any associated or linked websites by any other user;
29.1.3) send website spam, chain letters, junk mail, or any other sort of unsolicited mass email to persons or organizations who have not agreed to receive it; and
29.1.4) submit or try to upload, post, or otherwise communicate on the website any Information of any kind, including, but not limited to, defamatory, obscene, or illegal content, or content that would otherwise infringe on the rights of third parties or be likely to cause offense.
29.2) You undertake to indemnify and keep harmless the other party in the event that you fail to meet your responsibilities under Clause 30.
29.3) Existing account holders will be given a valid user name and password to access their account information on the website. It is your duty to keep track of your user name and password. The user name and password for an account holder's account are for the account holder's use alone.
29.4) Once you've created an account, you agree not to use another account holder's user name or password, or to allow another account holder to use your user name and/or password at any time. If you know or have reason to believe that the security of your user name and/or password has been compromised, you undertake to promptly alert the IT Manager by phone or email.

30– Severance

30.1) If any of these Terms and Conditions are determined to be unlawful, invalid, or otherwise unenforceable under the laws of any country in which they apply, It shall be detached and deleted from these Terms and Conditions to the extent and within the jurisdiction in which such Term or Condition is intended to be functional. The remaining Terms and Conditions shall continue in full force and effect if any of them are found to be unlawful, invalid, or unenforceable.

31 - Service of Repair

31.1) We will not be liable for any customer losses, actions, costs, claims, consequential damages, expenditures, or other liabilities arising from direct or indirect claims made against us or our customers as a consequence of any repair we conduct or late delivery of services or products.
31.2) There is no fee if there is no fix. In the event that we are unable to repair the Products, we will not charge the Customer (excluding shipping costs). If a test report is requested, it may be charged.
31.3) We promise to make all reasonable efforts to service or repair the goods and/or to correct any defects in the Product that the Customer reports.
31.4) There are times when a Customer has a number of units for which he or she is unsure of their condition. We may provide an estimate for a test service that excludes any repairs. The Customer can then request a price for the Repairs based on these reports.
31.5) We will estimate the cost of the repair based on the information we have at the time the quotation is requested. If it is not possible to repair the unit for the agreed price after we have received the Products and inspected the item, an "uplift" of the repair price may be necessary to proceed; in these cases, the client will be notified of the reasons for this, as well as the additional repair cost. If the Customer refuses the uplift, the equipment will be returned to the customer as "Beyond Economical Repair" at no charge (excluding shipping costs). If the Customer requests a copy of the test findings, this can be done if they are accessible, and will be charged at the test rate rather than the repair fee (see 32.4).
31.6) We retain the right to deem some products "beyond repair."
31.7) All repairs are contingent on the availability of required parts.
31.8) If items must be held for parts or other reasons, the Customer will be notified as soon as practically possible, and we will not be liable for any delays.
31.9) If the cost of parts necessary to make a repair exceeds the repair price during the inspection stage, this excess may be passed on to the Customer as a price "uplift" on the repair. In this instance, components will not be ordered until the Customer confirms that the elevated repair price is acceptable. If the Customer refuses the uplift, the Products will be returned to the Customer as "Beyond Economical Repair" at no charge (excluding shipping costs). If the Customer requests a copy of the test findings, this can be done if they are accessible, and will be charged at the test rate rather than the repair fee.
31.10) New or reconditioned parts and components may be utilized to repair or provide other services on Products. Reconditioned components will be functionally comparable to new parts and will satisfy the same manufacturer requirements as new parts.
31.11) Before delivering the product to us, the Customer should erase or create a backup of any data/configuration saved on the Product.
31.12) During the usual repair process, all data and configuration will be removed from the Products.
31.13) We are not responsible or accountable in any manner for any data saved on the Products that is lost, destroyed, or otherwise unavailable, including consequential damages.
31.14) Due to copyright and licensing constraints, we cannot guarantee that the Products are upgraded to the "latest" software version.
31.15) Due to Intravision Networks/software incompatibilities, it may be essential to update or downgrade Products on occasion. We will contact the Customer for permission if there is a license fee associated with this.
31.16) The Customer is responsible for ensuring that all Products are provided with any internal and/or external memory/flash/flash cards. If Products are discovered to be missing components, they will be inspected with "reference" parts before being sent back to the Customer.
31.17) Products proven to be defective owing to earlier missing memory/flash/flashcards are not covered by warranty.
31.18) Software problems are not covered by the warranty and will be invoiced at the full repair cost.
31.19) On the actual repair, we give a 12-month guarantee; however, this does not cover the entire equipment.
31.20) Any warranty claim must be submitted in writing within this time frame, using the serial number and following our usual RMA procedure. (See paragraph 11).
31.21) The conveyance of Products from the Customer's premises to our repair facility and return must be covered by the Customer's insurance. We shall make reasonable attempts to advise Customers of any damage to Products that arrive at our facility within 48 hours.
31.22) When Products are discovered to be "No-Fault Detected" (NFF) during the Inspection, courtesy messages are sent to the Customer notifying them that no fault could be identified and that more information may be required.
31.23) The Products shall be quarantined for ten days if no communication is made by or on behalf of the Customer regarding the settlement of an NFF. If no answer is received after this period, the Products will be returned to the client as NFF, and the products will be charged the full repair amount.
31.24) Unless an intermittent defect is detected, all Products are submitted to a minimum soak test time of 2 hours, after which the Products can be subjected to an extended Up to a five-day soak test (dependent on product type, etc).
31.25) Warranty terms may be impacted if Products are returned immediately by the Customer during extended soak testing. If longer soak testing affects the product's "turn-around time," the client will be notified.
31.26) Within five working days following the inspection date, repaired Products will be returned to the Customer. We shall notify the Customer of any potential delays if we are unable to do so due to unexpected circumstances.
31.27) The Customer should always include specifics of the Product's suspected defect where available; failing to do so may affect the estimate and/or turnaround time.
31.28) We agree to provide diagnostic/test reports generated by the Products once they have been rectified (where possible). We retain the right to safeguard our intellectual property by not disclosing which (if any) parts have been changed and/or what steps were taken to complete a repair.
31.29) The cost of transporting the Products to and from the Customer's location is the responsibility of the Customer. The Customer will be charged for transportation fees. Customers will be responsible for these expenses whether or not they have refused a quote for services on those Products and whether or not those services are performed.
31.30) To avoid physical damage and electrostatic discharge, products must be wrapped securely.
31.31) Remove all modules from chassis-based goods unless they are expressly included on the purchase order and need to be tested or repaired.

32– General

32.1) These Terms and Conditions have no bearing on your statutory rights as a consumer.
32.2) If any term of this Agreement is found to be invalid or unenforceable, it will be deemed severed from the Agreement, and the legality and enforceability of the other sections will not be affected.
32.3) Any waiver of this Agreement's violation must be in writing. These Terms and Conditions represent the parties' full agreement on this topic, and they replace all prior oral or written discussions between them on the subject matter of these Terms and Conditions. Only papers signed by authorized representatives of both parties can change these Terms & Conditions.
32.4) Regardless of any conflicting or extra conditions on any Purchase Order, sales acknowledgment, confirmation, or other document provided by either party, you agree that these Terms and Conditions will govern. In the event that these Terms and Conditions contradict any other document, these Terms and Conditions will prevail.
32.5) Any change to this Agreement must be written down and signed by a fully authorized authority.
32.6) The titles are for reference only and have no bearing on how this Agreement is interpreted.
32.7) Any notifications required by this Agreement must be in writing and issued (I) by first class pre-paid mail to the party's last known address; (ii) by fax to the (ii) via e-mail to the party's most recently notified e-mail address.
Please contact us by phone or email if you have any more inquiries.

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