Frequently Asked Questions

Stock availability is updated in real-time on our website. If a product is sold out, it will be marked accordingly. You can also contact our sales team for the latest information.

Occasionally, simultaneous orders can deplete stock faster than expected. Our team will contact you immediately to offer alternatives or backorder options.

Yes, if a product is on backorder, our team will notify you via email with estimated availability and shipping timelines.

If an item becomes permanently unavailable, we will contact you immediately and provide suitable alternatives or issue a full refund.

Yes, Intravision Networks allows advance orders for select upcoming products. Please contact our sales team at (786)-840-0395 to reserve your item.

Yes, in many cases we can reserve incoming stock for you. If a product is currently unavailable but expected soon, our team can place a reservation against your order. This ensures priority allocation once the item is restocked. We recommend contacting our sales team early, as high-demand products are often allocated on a first-come, first-served basis.

Once your order is confirmed, the price is locked and will not change unless additional items are added to the order.

Shipping charges depend on the product size, weight, and delivery location. Exact charges are displayed at checkout.

Yes, bulk or corporate orders may qualify for special pricing. Contact our sales team for a customized quote.

Free shipping promotions are available periodically. Check our website or contact sales for current offers.

Yes, our team can advise on integrating IT hardware and software into your existing infrastructure.

Yes, all products come with official manufacturer documentation, datasheets, and installation guides when applicable.

For select products, demos or trial units may be available. Contact our sales team for availability.

Most orders are processed within next business day or could take 2-4 business days. Orders for back-ordered or special items may take longer.

Changes are possible if the order hasn’t been shipped. Contact our sales team at (786)-840-0395 immediately to modify quantities, addresses, or products.

Please verify that you have entered your email address properly. Check any spam filters you may be using as well; they can occasionally block valid emails wrongly. Another reason you might not have gotten a confirmation email is that your internet service provider is holding it up.

Also, logging into your online order status system is one of the finest ways to determine whether or not your order has been verified. If you are unable to locate your order, please contact our customer service at Customer Support or call (786)-840-0395. You can reach our Customer Support team Monday through Sunday between the hours of 9:00 a.m. and 3:00 p.m.

Yes, certain orders can be scheduled. Please specify your preferred delivery date when placing the order.

Yes, we offer a wide range of spare parts for all major IT brands. Contact our team for availability.

Yes, we provide professionally reconditioned hardware that meets strict quality standards, offering a cost-effective alternative to new equipment.

All products come with 30-days warranty for refurbished and 1 year for brand new products. Our return policies ensure hassle-free replacements or refunds for defective items.

Absolutely. Our experts can provide end-to-end guidance for planning, upgrading, or expanding your IT infrastructure.