Return Policy

Intravision Networks Inc. – Hassle-Free Returns, Guaranteed Support

At Intravision Networks Inc., we strive to ensure a smooth, stress-free experience—from the moment you place an order to the final installation of your IT hardware. However, we understand that issues can arise, and in certain cases, you may wish to return a product. To initiate a return, please complete our Return Merchandise Authorization (RMA) request form after carefully reviewing and agreeing to the terms outlined below.

Note: Any discrepancies between your purchase order and the items received must be reported within 2 business days of delivery.

Definitions

1. Business Customer: A client purchasing products for business or professional use.
2. Consumer: An individual purchasing for personal use, not on behalf of a business or profession.

Order Cancellation Policy

If you wish to cancel your order:

1. Before Dispatch: No cancellation fee will apply if you notify us via email before the order is shipped. Please include your order reference number or PO number.
2. After Dispatch: A 25% restocking fee will apply. If the product has already been shipped, we advise not to open the package upon delivery. Return shipping must be arranged within 14 days of receipt.

Important: Items must be returned in original packaging, unused, and in resalable condition. Improper repackaging may result in a 50% restocking fee.

Customers are responsible for:

1. Return shipping costs
2. Insurance coverage for loss or damage during return transit

Products shipped directly from manufacturers are non-cancellable and non-refundable.

Non-Faulty Product Returns

If you wish to return non-defective items:

1. Returns are accepted only with prior written authorization
2. Items must be returned within 14 days of delivery
3. Products must be brand new, unopened, and with all manufacturer seals intact

Returns that meet all criteria may still be subject to up to a 50% restocking fee
Incorrectly supplied products returned in original condition may incur a 25% restocking fee

Original Condition Includes:

1. All accessories, manuals, software, and warranty cards must be included
2. Items must be securely repackaged in their original condition

Warranty Returns: Faulty or Defective Items

If your item is faulty under warranty:

1. Submit an RMA request with:

   • Your order number

   • Date of purchase

   • Serial number of the product

2. Our technical team will attempt to resolve the issue via phone or remote access.

3. If unresolved, an RMA number will be issued for return and inspection.

If the item cannot be repaired, a replacement unit of equal or similar specification will be provided (may be new or refurbished).

RMA Return Instructions

To ensure successful returns, please follow our RMA process:

1. Submit the RMA form after agreeing to terms and conditions.
2. Include all original accessories, manuals, software, and warranties.
3. Repack the product securely in its original packaging.
4. Do not write directly on the product box.
5. Clearly label the package with:

• • Your RMA number

  • Our full shipping address

Packages without a visible RMA number will be rejected
Damaged original packaging may result in a 50% restocking fee

We aim to process and ship replacement units within 10 business days of receiving the returned item.

Damaged Shipments

If your order arrives damaged:

1. Sign the delivery receipt as “damaged on arrival”
2. Report the issue to us within 2 working days via phone: (786) 936-0330 or email at support@intravisionetworks.com

When Hardware Replacement May Be Denied

Your replacement request may be voided if:

1. The returned item is not defective as per RMA form details
2. The item has been physically damaged, tampered with, or exposed to unauthorized software

Restocking Fee Notice

Intravision Networks Inc. reserves the right to apply a 25% restocking fee in the following cases:

1. Damage to original packaging
2. Missing components or accessories

Questions or Concerns?

For any inquiries related to returns, warranties, or cancellations, don’t hesitate to contact our customer service team:

📞 Phone: (786) 936-0330
📧 Email: support@intravisionetworks.com

Your Satisfaction, Our Priority

We’re committed to delivering high-quality IT hardware and support to ensure your business runs smoothly.